All returns are subject to the general conditions of sale and the conditions of returns and exchanges accepted beforehand when ordering,

All returns must be made by post (La Poste) including packages sent to a relay point, return costs are the responsibility of the customer, the return period upon receipt of the package is 15 days. Beyond this period, we cannot follow up on the return of the package.

When returning the package must include the initial purchase invoice or a copy.

Please indicate your request on the invoice.

For any request for returns, Safiyatex will only issue a refund or credit.

All washed, worn or damaged items will be refused,

The returned item (s) must have their labels hung on the item and include their original packaging if they contain one when sent.

Once the package has been received by Safiyatex, and if the items meet the return conditions, your request will be processed within 15 working days.

Sale items are neither taken back nor exchanged.

For any other information you can contact us by email at: